Following an approach and invitation by Business in the Community (BitC) Mackman has joined Suffolk Prohelp. Established in 1989, ProHelp is the largest provider of free professional support to communities in the UK. Sufffolk ProHelp was launched in 2001 and the membership includes representatives from almost every part of the countys’ business community. Previously Mackman has been an active member of Colchester ProHelp which is the town that the company was launched in 2003. As a member of ProHelp and BITC Mackman has supported numerous social enterprises, charities and community groups in East Anglia.
Archive for the ‘Social Enterprise Services’ Category
Outstanding Customer Service Award
Tuesday, February 16th, 2010
Outstanding Customer Service Award
Mackman has been recognised for its outstanding customer service.
The company picked up the award for Outstanding Customer Service at the Anglian Business Awards, which recognise the hard work, achievements and outstanding performance of businesses in the region.
Entrants into the category were judged on their ability to demonstrate the highest standard of customer care and service by showing that their organisation has the customer at the heart of their business. Judge Duncan Brodie said “Mackman was a worthy winner of a very competitive category. The judges felt that the company had brought its expertise in the customer care arena to bear on its own business highly effectively, with good customer retention and strong evidence of a high level of customer satisfaction.”
Director Paul Mackman said everyone at the company was thrilled with the success. “We believe that excellent customer service is absolutely vital and a well-trained team is the key to improved understanding of our customers – two of our staff have completed their Customer Service NVQ Level 2 this year. To be recognised in this way is brilliant,” he said.
Social Research – Chelmsford Park Users
Thursday, October 15th, 2009
Mackman has been praised for delivering a ” a great piece of research”, by Chelmsford Borough Council. Based on researching the use of parks and gardens in Chelmsford by low income groups, the research project is the first of its kind in the UK. The fact that our social research will assist the Council in encouraging more of Chelmsford’s residents to enjoy the wonderful parks they have their doorsteps made the project extremely worthwhile.
Mackman Group gets IiP award
Friday, May 15th, 2009
The Mackman Group is celebrating after gaining the Investors in People standard for staff training and development.
Director Paul Mackman said: “We are extremely proud to have achieved the Investors in People standard.
“We believe that investing in our people brings an added benefit to our clients since a valued and well-trained team offers the benefit of excellent customer service and an improved understanding of our customers. I am very proud of the dedication that our employees have demonstrated by achieving this standard”.