Testimonials
A Selection of Client Testimonials
Age Concern
We enlisted the support of the Mackman Group to help provide a solution to a customer questionnaire problem, which arose due to an unprecedented level of response. The questionnaire had been sent out with a twice yearly magazine we produce to approximately 15,000 readers and we received 1,400 back. These were paper questionnaires and we quickly realised that the time and skills needed to input and analyse this data was not on hand within the organisation. Bearing this in mind we decided to look for a reputable agency that could help us deal with this effectively on a pro-bono basis, as we didn’t have funds available to enable us to cover the cost for this work.
The team at Mackman Group stepped up and managed to provide us with an online data management tool, which provided our admin team with a tailored method for inputting data quickly and easily and would allow for the data to be managed and worked accordingly. Not only did Mackman do this, but they worked to produce the insight and data from the questionnaire, which we needed and was in reality the most important part of the exercise.
The responses we’ve had have been fantastic, and mainly from frail older people in Suffolk, who need extra support and assistance to live independently. Not only has the exercise helped us understand the needs of older people in the county better, but it also raised some important questions, which will help our organisation drive forward new ideas in the future.
Chelmsford Borough Council
Parks and Heritage Services, Chelmsford Borough Council commissioned Mackman to help us understand why ‘low income’ groups are ‘low users’ of public parks and gardens and recommend what could change behaviour.
The project team delivered a great piece of research. Based on our experience the following qualities were apparent: 1) Flexible: Especially since we adapted the methodology to reach target audience. 2) Question development: The team was positive and constructive in questionnaire design, integrating our local knowledge with their expertise. 3) Approachable: team adopted a collaborative and can do approach. 4) Reporting: was clear and in-depth.
Nuffield Hospital
I am writing to express our deep satisfaction in the research project we recently commissioned from Mackman. Every phase of this project, from our initial conversation with them, through the design consultations, through the data gathering stage, through delivery of the final report has garnered our respect for Mackman.
Accordingly, I have no hesitation in recommending them as a company with which to do business.